Getting Help - Forgot Center ID/User ID/Password? Can't Log In?

Center ID

• If a student has forgotten the school's center ID, they may use the "Can't Log In?" feature found within the log in portal 24 hours a day, 7 days a week for instant support.

1. Click "Can't Log In?"

2. Click "Forgotten Your Center ID?"

3. Enter the school's zip code (at least the first 3 digits are required) and press "Search"

4. If the zip code entered matches the school's record within the Penda platform, a list will be provided of school names and center ID's as shown in the example below.

User ID

• If a student has forgotten their user ID, the student must consult with their teacher.

Password

• If a student has forgotten their password, they may use the "Can't Log In?" feature found within the log in portal 24 hours a day, 7 days a week for a reset capability.

1. Click "Can't Log In?"

2. Click "Forgotten Your Student Login Details?"

3. Enter the center ID of the school as well as the student's user ID, then press "Continue."

4. If the center ID and user ID entered match a student account record within the Penda platform, the student will be prompted to answer the security question they set upon creating their account, in order to authenticate the student. Answer the security question then click "Continue."

5. Upon answering the security questions correctly, a temporary password will be issued, as shown in the example below.

6. Take note of the temporary password then proceed to log in using the school's center ID, user ID, and temporary password issued.

7. Upon successfully logging in, click "Profile" to change the temporary password to a new password.

• The student can also regain access to their account by consulting with their teacher. Through the teacher account, a teacher can provide the student with their user ID, as listed under "Learners" and reset a student's password.